How ImaniEscrow Works
A simple, secure way to protect your online transactions in Kenya
1
Agree on Terms
Buyer and seller agree on the transaction details including:
- Item description and specifications
- Total amount in Kenyan Shillings (KES)
- Delivery timeline and conditions
- Inspection period
2
Buyer Deposits Funds
The buyer deposits the agreed amount into our secure escrow account:
- Pay via M-PESA (Lipa na M-PESA)
- Bank transfer (Equity, KCB, Co-operative Bank)
- Debit/Credit card
We confirm receipt and notify the seller to proceed.
3
Seller Delivers
Seller delivers the goods or services as agreed:
- Ship the item with tracking
- Provide service as specified
- Upload delivery proof
4
Buyer Confirms & Funds Released
Buyer inspects and confirms the item:
- Inspection period (as agreed)
- Accept or raise dispute
- Funds released automatically upon acceptance
Why Our Escrow Service is Safe
Secure Fund Holding
Funds are held in regulated bank accounts, not accessible by either party until conditions are met.
Fair Dispute Resolution
Professional mediators review evidence and make fair decisions in case of disputes.
Fast Processing
Automated system processes confirmations and releases funds within minutes.
Local Support
Kenyan-based support team available via phone, WhatsApp, and email.